PICTI stands behind the products we create. If you are not happy with the quality of your order or believe your product has a manufacturing defect or damage – please contact us so we can make things right. Please contact us within 14 days of receiving your order. Dependent upon the defective issue we ask that you provide a photo of the production error or shipping damage so that we may submit the issue to our print team. Unfortunately, we do not accept returns for any other reason.
PICTI creates custom one-of-a-kind products that are custom designed by you. Due to the custom nature of these products, we are unable to refund your order for customer created errors, including but not limited to:
- Typos and misspellings
- Poor image quality or low resolution of original file
- Layout errors and missing or duplicate images
- Blank pages or mistakes in product design
- Product selection mistakes (i.e. product size, style or cover choices)
- Color differences between your home computer and our printing systems
If there is damage or issue to your order caused by PICTI, you may opt for replacement of merchandise, credit on a future order or a full refund. PICTI cannot provide refunds or exchanges due to damages caused by customer handling, storage, treatment, or for any of the above errors. To ensure an easy return process, please send us an email at firstname.lastname@example.org with your order number and photo of defect or shipping damage. Please allow 1-2 business days for our team to be in touch with you.